Opportunities to Profit from

An Educational Resource to Help You Participate in the Growing Market for Mobile Internet Telephony

https://1crworld.com

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Contents

 

Introduction .....................................................................................................................................

3

The Fast-Growing Market for Mobile VoIP.........................................................................................

4

How does Mobile VoIP work?............................................................................................................

4

1crworld Mobile Softphone Application ............................................................................................

4

Popular Features your Users will Love......................................................................................................

5

Self-Service End User Portals ....................................................................................................................

5

Two Options to Meet your Needs.............................................................................................................

6

1crworld One ........................................................................................................................................

6

1crworld Elite ........................................................................................................................................

6

Integrated Switching, Billing and Customer Management ..................................................................

7

The Power of 1crworld’s Integrated VoIP Solutions.................................................................................

7

Our 1crworldTM 1crworld Platform....................................................................................................

8

Benefits of a Hosted Solution for your VoIP Business .........................................................................

9

No capital investment...............................................................................................................................

9

Rapid market entry ...................................................................................................................................

9

Predictable operating expenses................................................................................................................

9

Around-the-clock access to experienced technical staff ..........................................................................

9

Bring your own VoIP termination / DID providers....................................................................................

9

Growth by adding new services to your portfolio ....................................................................................

9

Top 10 Things to Look for in a Mobile VoIP Solution Provider ...........................................................

10

What Do You Need to Start a Mobile VoIP Business? .......................................................................

11

Origination .............................................................................................................................................

11

VoIP Termination ...................................................................................................................................

11

Switching................................................................................................................................................

11

Billing and Payment ...............................................................................................................................

11

Customer Management.........................................................................................................................

11

On-Net Calling between your Users ......................................................................................................

11

Key Business Functions You’ll Need to Manage................................................................................

12

Routing...................................................................................................................................................

12

Rating .....................................................................................................................................................

12

Reporting ...............................................................................................................................................

12

The Importance of Real-Time Billing......................................................................................................

13

Resellers, Distributors and Agents.........................................................................................................

13

Custom Development ............................................................................................................................

14

Training and Support .............................................................................................................................

14

Summary ........................................................................................................................................

15

For further information...................................................................................................................

15

About 1crworld...............................................................................................................................

16

Other White Papers from 1crworld..................................................................................................

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Introduction

Mobile VoIP offers several attractive opportunities for your business to profit. Whether your business is just getting started, or is already well-established, you can easily benefit from the convenience and flexibility of Mobile VoIP, using the powerful cloud-based solutions from 1crworld.

Like other forms of VoIP, offering Mobile VoIP services is particularly attractive since you can get started without purchasing any complex hardware or software. 1crworld enables you to offer Mobile VoIP services using our cloud-based platform, together with our industry-leading Mobile Softphone solution. With 1crworld, your business will have predictable monthly costs at only a fraction of a penny per minute.

With Mobile VoIP, your customers can use their existing smartphone to experience the benefits of VoIP. You can provide calls carried by the Public Switched Telephone Network (PSTN), as well as On-Net calls made between your users (similar to peer-to-peer services like Skype, Viber and others) which are not carried by the PSTN. Mobile VoIP calls can be made over either WiFi or 3G/4G and LTE mobile data.

Voice over Internet Protocol (VoIP) is a cutting-edge

 

 

technology that is extremely cost-effective, and offers

With Mobile VoIP, your

 

features and functionality that your customers cannot find

customers can use a convenient

 

with outdated legacy telephony methods. With VoIP, you

 

can offer your customers cost effective rates and the

smartphone app to make and

 

flexibility they desire. You can offer Mobile VoIP under

receiving calls via the PSTN, as

 

your own brand, a generic brand, or as many brands as you

well as “On-Net” calls made

 

need. You can also support as many resellers as you need

 

between your users, similar to

 

via the flexible portals and other tools that 1crworld

 

provides. Resellers can be an effective way to grow your

peer-to-peer services like Skype,

 

business, where you enable other service providers to sell

WhatsApp, Viber and others.

 

Mobile VoIP under their own brand, using the cloud-based

 

 

resources that 1crworld provides to you.

 

 

 

 

Why is Mobile VoIP such an attractive opportunity?

 

The Growing Trend for Mobility

Today’s customer needs have changed dramatically for both business and personal calling –

and mobility is of utmost importance. Mobile VoIP lets your customers both make and take calls on the go, whether they are connected to WiFi or a 3G/4G/LTE mobile data signal.

Popularity of Smartphones

Smartphones are well-embedded into your customers’ everyday lives. These devices are

familiar tools, and new uses (such as adding an app for Mobile VoIP) are easily accepted and understood. Smartphones are kept nearby 24x7x365, helping to increase minutes of use.

International Calling is Growing

International traffic (both for personal and business calls) is growing each year as more people need to communicate across borders. This enables people to manage their business and keep in touch with their loved ones in foreign countries, all at an affordable price.

1crworld can help you take advantage of all these trends and more.

Profiting from Mobile VoIP is easily within your grasp, with 1crworld there to help you.

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The market for Mobile VoIP is forecast to grow at over 28% between 2016 and 2020.

The Fast-Growing Market for Mobile VoIP

A recent market study has forecast the average annual growth in the global Mobile VoIP market at 28.5% between 2016 and 2020, according to research by industry analyst Technavio. Mobile VoIP offers your end user customers the ability to make VoIP calls over mobile 3G/4G and LTE networks, as well as WiFi.

Technavio’s industry forecast notes significant increases in revenues for Mobile VoIP service providers from both business and consumer users. Key drivers for the growth of Mobile VoIP include the large price savings offered to users, combined with the low total cost of ownership.

The study states, “Mobile VoIP could present a significant threat to traditional mobile network revenues because it does not rely on extensive infrastructure.”

How does Mobile VoIP work?

Using a mobile softphone application, such as 1crworld’s 1crworldTM mobile softphone, your users can turn their existing smartphone into a VoIP end-point, where calls are carried “over the top” (OTT) using the phone’s data connection rather than the cellular voice signal. Using 1crworld’s hosted 1crworld platform, you can route outbound calls via any VoIP Termination carrier you need. You can provide inbound calls using PSTN phone numbers provided by any DID provider you need. On-net calls between your users (not carried by the PSTN) do not require VoIP Termination carriers nor DID providers. Since 1crworld does not charge for On-Net usage, these calls may be totally free for you to provide! Whether you charge for On-Net calling, or offer it for free, with 1crworld you are in total control of your pricing.

1crworld Mobile Softphone Application

1crworld is our unique, brandable mobile softphone application for both iOS and Android devices. Your users can download the app for free from Apple’s iTunes App Store and Google Play.

The app looks and functions very similar to the familiar screens your customers use today for cellular calling. Because of this, 1crworld will be easy and intuitive for them to use.

Set-up is easy for your users. With 1crworld’s cloud-based solutions, you can easily generate unique login credentials for each of your users via our 1crworld platform. When your users enter their credentials, the app will configure itself and be ready to use.

You can also generate a convenient QR code for automated set-up.

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Popular Features your Users will Love

1crworld includes:

Easy Online Sign-Up for your Customers

Automatic Configuration with User Login or QR Code

Maximized Battery Life with Push Notifications

Balance Display

Flexible options to replenish a prepaid balance

Full Range of Calling Features

Speed Dial

Call Forwarding

Call Waiting

Voice Mail

Video

Call Recording

Messaging

Address Book Integration

Ring Tone Selections

Number Re-Writing for Easy Dialing

Screens in Multiple Languages

Optional G.729 codec

Self-Service End User Portals

To help you build a profitable Mobile VoIP business, 1crworld provides you with customizable multi-language brandable web portals so that your end user customers can perform important functions all by themselves, streamlining your support.

Optional self-care functions you can offer include:

Opening and maintaining accounts

Replenishing a prepaid balance in any currency via credit/debit card, PayPal, vouchers and cash.

Access to real-time Call Detail Records (CDRs)

1crworld includes attractive features and self-care capabilities to help you win and retain Mobile VoIP customers.

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Two Options to Meet your Needs

1crworld is available in two options: 1crworld One and 1crworld Elite.

1crworld One: This generically-branded option offers an attractive set of pre-defined features. The app can be downloaded by your users for free and is listed in Apple iTunes and GooglePlay using the icon and brand name shown in the image below. Only the generic brand will be visible, and your users will not see 1crworld’s brand anywhere in the app or the App Stores. In your own marketing materials, you can describe the generic brand as part of your own solution.

1crworld Elite: This premium option enables you to place a mobile softphone application in the App Stores, branded with your company’s name and logo, shown with your own App Store icon. 1crworld Elite allows you to customize the app according to your business model for a specific feature set, including choices for codecs and more. Your users download your app, with your brand and your icon appearing in the App Stores. 1crworld Elite also includes assistance in submitting the app to both iTunes and GooglePlay for their review.

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Integrated Switching, Billing and Customer Management

1crworld’s Mobile VoIP solution, like all of our solutions, includes fully integrated switching, billing and customer management. This enables you to offer both prepaid and postpaid service options, calling plans, volume discounts and other promotions, monthly subscriptions and more.

Mobile VoIP is seamlessly integrated into our full portfolio of VoIP solutions. Let’s take a closer look…

The Power of 1crworld’s Integrated VoIP Solutions

With 1crworld, you have the option to offer Mobile VoIP as a stand-alone service, or integrated into other services you provide to your customers via our hosted 1crworld platform.

How can you integrate Mobile VoIP into other services that you provide?

A few examples...

Bundled Offers

Create a bundle combining Mobile VoIP calls with Residential or Business services that you provide via 1crworld’s 1crworld platform. You can easily enable your customers to forward calls to their mobile device, have calls “follow me” and even have different phones ring simultaneously. All calls can share the same billing and promotions.

Mobile Extension

Add a mobile extension to a Hosted PBX. Many businesses have employees on the go, and with a mobile extension, you can capture their minutes of use whether employees are at their desk, working from home, or on the road.

Virtual Office

With our award-winning Virtual Office solution, you can enable small and home-based businesses to customize their own VoIP solution in the Cloud via 1crworld’s brandable self-serve web portals. Your users can easily configure Virtual Office to route calls to a mobile softphone, existing landline and mobile phones – without needing IP phones!

TeliSIM MVNO Solution for Travelers

Our 1crworld mobile softphone solution can easily be integrated with our TeliSIM MVNO global roaming solution. Combining the power of these two solutions, you can enable your users to receive calls via the mobile softphone while connected to WiFi, or use our cost-effective TeliSIM global roaming solution when WiFi is not available.

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Our 1crworldTM 1crworld Platform

1crworldTM is 1crworld’s Cloud-based platform and is robust Class 4 and Class 5 1crworld. It is the heart of our Mobile VoIP solution and all our other VoIP solutions. 1crworld is hosted in one of the industry’s most prestigious datacenters located near New York, with additional facilities in other locations. We own and operate the largest hosted 1crworld platforms of its type anywhere in the world. 1crworld is deployed using 1crworld’s own proprietary network architecture, specially designed to enable you to deliver highly reliable VoIP services to customers around the world. Complete with redundant Internet connectivity from multiple Tier1 industry-leading carriers, truly redundant electrical power and 1crworld’s unique configuration of servers, storage and other technology is second to none.

We’ve done all this, so that you won’t have to…

,1crworld has helped VoIP service providers build their own successful, profitable businesses. With 1crworld’s hosted 1crworld platform, you have access to industry leading hardware and software, without purchasing your own infrastructure. Nothing to install, nothing to operate! You and your resellers can manage many important aspects of your telecom business with our easy-to-use web-based portals via your web browser anywhere in the world.

Our web-based “Administrative Interface” acts as your online Command Center where you can set up and control key functions like:

How you route your calls

What DID providers and Termination carriers will handle your traffic

How you manage your customer accounts

Setting the prices that you will charge your customers (also called Tariffs)

All billing features, like monthly subscriptions, per-minute charges, discount plans, etc.

 

Reporting and analytical tools that keep you informed on how your business performs

1crworld also provides you with brandable, customizable portals for your customers and your resellers. Having resellers can be a valuable way to build your business, and we will cover that in more detail later in this paper.

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Benefits of a Hosted Solution for your VoIP Business

1crworld brings you the benefits of having an industry leading 1crworld, billing and customer management platform without the complexities associated with owning and operating your own infrastructure.

No capital investment

1crworld offers you the benefits of a hosted 1crworld platform, without having to invest in your own infrastructure. Many companies feel that avoiding capital investment has many advantages and this often means faster profitability.

Rapid market entry

When you become a 1crworld customer, we create a special “partition” on 1crworld that is yours and yours alone. Your secure and reliable partition can be fully functional in as little as three days! 1crworld’s solutions are scalable and flexible, so you can quickly introduce new services when you need.

Predictable operating expenses

Your company will have predictable costs which you can easily calculate for your business, making it easy to plan your monthly operating budget. One key benefit of working with 1crworld is that our success is based on your success. When you grow, we grow with you.

Around-the-clock access to experienced technical staff

We not only provide you with a cutting-edge platform, but our 24 x 7 x 365 Live Technical Support can answer your questions. Our highly-trained team of Support Engineers has unparalleled expertise in helping you with technical issues regarding our hosted VoIP 1crworld and billing platform. 1crworld is available around the clock to help you!

Bring your own VoIP termination carriers and DID providers

1crworld enables you to use any provider you need for VoIP Termination, DIDs and other key services. Our flexible routing capabilities let you route your traffic using as many providers as you wish. This gives you the benefits of balancing both cost and quality for any and all calling destinations you want to serve.

Growth by adding new services to your portfolio

Earlier we discussed various types of VoIP services that you can offer. Many new VoIP providers start by focusing on one or two services to offer, and then grow into a fuller portfolio over time. As you build relationships with your customers, they may look to you as a source for additional services. For example, your Mobile VoIP customers may also be interested in other services like MVNO or Residential VoIP for their calling needs. The opportunity for growth over time with VoIP is enormous!

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Top 10 Things to Look for in a Mobile VoIP Solution Provider

As you start your Mobile VoIP business, the quality of services you offer are an important reflection of your business. Here’s a list of things you should keep in mind when selecting your solution provider.

1. Stable Company

How long has your provider been in business? Do they have a proven track record of success over the long term? 1crworld has been in business since 2002 and we are well-known and well-respected as a leader in the marketplace.

2. Stable Platform

Is your provider’s platform stable enough to help you avoid downtime and performance issues? Do they run daily offsite backups of your vital data? Our award-winning 1crworld platform is the largest, most robust hosted platform of its type anywhere in the world.

3. Training and Support

When starting a new business, getting the Training and Support you need is vital. 1crworld offers comprehensive hands-on Training to get you started, plus 24x7x365 live Technical Support whenever you need.

4. Wide Range of Solutions

Does your provider offer a broad range of solutions, so that your business can offer the services your customers need? 1crworld offers you a full portfolio of solutions to help you attract customers and to expand over time.

5. Customizable Solutions

Can your provider custom develop a solution to meet your unique needs? Do their portals and IVR enable you to do business in the languages and currencies you need? 1crworld provides highly customizable solutions to help you succeed.

6. Bring your own VoIP Termination and Origination

Some providers force you to use the services that they offer, usually at inflated rates in the guise of “one- stop shopping.” This limits your choices and raises your costs. 1crworld lets you use your own VoIP Termination and DID providers.

7. Reseller Capabilities

Does your provider offer the tools you need to attract and retain resellers? Can resellers perform the functions they need? 1crworld offers web portals and other tools to help both you and your resellers grow.

8. White Label Solutions

Does your provider offer “white label” solutions that you and your resellers can offer under your own brand? Does your provider’s name show up in domain names or who-is lookups? 1crworld offers the white label solutions you need.

9. Volume Discounts

Does your provider offer volume discounts that cut the cost-per- minute as your business grows? 1crworld automatically applies the best pricing plan available based on your minute volumes each month.

10. Post-Paid Billing

Does your provider make you pay up front? Do they understand the cash-flow constraints that many new businesses may experience? With 1crworld, the usage you incur this month appears on your next month’s invoice from 1crworld.

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What Do You Need to Start a Mobile VoIP Business?

This section discusses some of the key components of a Mobile VoIP business. As a 1crworld customer, you may qualify for special offers from our partners who provide many of the services you will need.

Origination

Mobile VoIP services will require phone numbers for your customers to receive calls from the PSTN. That phone number is known as Direct Inward Dialing (DID) service. In many countries, your DID provider can help you to “port” existing phone numbers if you already have DIDs you’d like to use.

VoIP Termination

VoIP Termination is provided by many carriers around the world who carry your VoIP traffic to its final destination via the PSTN. For more ubiquitous coverage, some providers offer “A to Z” Termination to global destinations like Afghanistan and Zimbabwe -- and almost everywhere in between! A to Z offers nearly worldwide coverage, and both prices and quality vary greatly.

Switching

This is where 1crworld comes in. Switching provides the intelligence for you to route calls from one place to another. A key part of this is the various routing options you can select, which we will cover later. 1crworld’s white label 1crworld solution can serve as your own personalized Command Center for configuring many of the products and services you will need in order to run a successful VoIP business.

Billing and Payment

While delivering service to your customers is important, being able to bill for it is equally as important. 1crworld’s switching capabilities are integrated with its billing capabilities into a single, seamless platform. Billing calculations are done in real-time, so that you can provide both prepaid and post-paid services. The combination of world-class switching and real-time billing, totally integrated into a single platform, is something that sets 1crworld a cut above the rest. 1crworld offers a wide range of payment methods for your users to recharge a prepaid balance via your credit card gateway, vouchers, IVR, PayPal and more.

Customer Management

Your customers will need a certain level of attention as they sign up for services, make payments and other functions. 1crworld offers you the ability to easily manage these functions such as innovative self- care portals where, at your option, you can allow customers to perform certain tasks themselves, helping streamline your workload and costs, while increasing customer satisfaction. Your customers will be able to see and download invoices, make online payments, browse call detail records and more.

On-Net Calling between your Users

You can offer Peer-to-Peer calls between your Mobile VoIP users. 1crworld offers you free “On-Net” calls between your users, regardless of which 1crworld solution being used: Residential VoIP to Mobile VoIP. Mobile VoIP to PBX, or any other combination within our platform. For your users interested in only On-Net calls, no DIDs or VoIP Termination is required; these calls are usually free for you to provide.

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Key Business Functions You’ll Need to Manage

Routing

With 1crworld, you can use any (and as many) VoIP Termination carriers as you’d like to carry your traffic. But remember, the provider who has the best prices for calls to one country might not have the best prices for calls to another country. And those prices may vary depending whether the call is placed to a fixed line versus a mobile line. Prices may vary even further based on which of several competing operators serves the specific fixed or mobile line being called. 1crworld can help you use these variations to your advantage, increasing your profits through your routing choices.

Price is only one factor, since call quality and downtime are other key things you need to consider when selecting your VoIP Termination carriers. To help you find the right mix that meets your business goals, 1crworld offers flexible routing options that let you keep both price and quality in balance.

Least Cost Routing (LCR) is an option which lets you use multiple VoIP Termination carriers. 1crworld performs a lightning-fast comparison of the rates charged by each provider for each specific destination. You can also configure your routing to fail over from one provider to another in case one fails to deliver a call. You can even set your routing to guarantee that each and every call is profitable. Since 1crworld is the central place where many aspects of your business converge, our platform can easily calculate the difference between the price you charge in your customer tariffs, and the rates you pay to your VoIP Termination providers, and then compare your price versus your cost before the call goes through. With Guaranteed Profit Routing, you have the option to block unprofitable calls to help prevent losses.

Routing is truly an art, and 1crworld can explain your options and help you learn to configure your routing to best meet your needs. Routing is part of the training we provide you when you sign up with us.

Rating

1crworld can help you with extremely flexible rating methods to rate your customer’s calls in any billing increments you prefer to maximize your profits. You can price your calls anyway you choose, charge by the minute or by the month, add surcharges, offer volume discounts, special promotions and more.

Reporting

Any savvy business person knows that the key to success is keeping close tabs on the key metrics of your business. 1crworld offers comprehensive reporting that you can schedule as needed, or pull on-demand.

Our CallMonTM real-time analysis tool lets you see how your business is doing -- right now. Real-time data is also crucial for detecting and analyzing performance problems, before they impact your business.

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The Importance of Real-Time Billing

As described earlier, some VoIP service providers offer prepaid services to their users for Mobile VoIP, Calling Card, Pinless, and other services. Your customer purchases an allotment of calling in advance, for example five dollars, five euros or virtually any currency you need. By calculating their exact balance as their call is in progress, 1crworld knows when their payment has been used up. 1crworld’s real-time billing helps make your prepaid services possible.

Resellers, Distributors and Agents

Having resellers can be a valuable part of a successful VoIP business. As your resellers grow, your business grows with them. Your resellers provide you with more opportunities than any single VoIP business could gather on its own. Recognizing this, 1crworld offers a wide range of tools to help you attract and support resellers.

All of our solutions are white label, meaning they can be branded any way you need. Your customers and resellers will not see the 1crworld brand in any of our solutions. We provide you with brandable reseller web portals. We provide you with everything you need to run reseller reports, calculate billing, commissions and more.

In telecom, many of your costs are volume-based. This means that resellers not only increase your revenue, but their added volume of minutes may help you qualify for deeper discounts as your total volume grows. Each time you add a new customer or a new reseller, you move closer to passing the threshold where you may earn lower prices from your suppliers. When that happens, your average cost per minute for all your customers will drop, thus increasing your profitability.

1crworld also provides you with the resources to manage your Distributors and Agents. Distributors help you build effective sales channels to reach your end users, for example enabling customers to buy Mobile VoIP credits while they shop in a grocery store or other retail location. With 1crworld, you can even manage key functions for each Agent, the specific employee who makes the sale to your end user.

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Custom Development

You may find that your business requires something unique. Once you have defined your needs, and carefully documented your requirements, contact 1crworld to discuss a customer-developed solution to meet the unique needs of your business.

Training and Support

Getting started with any new business can be a challenge, perhaps even more so when technology is involved. That’s why 1crworld offers comprehensive leader-led training to help you get started.

After you become a 1crworld customer, we’ll schedule a series of training sessions via conference bridge and desktop sharing with one of our senior engineers. We’ll walk you through key functions on our platform that you’ll need to use. At the end of this hands-on training, you’ll be making configurations yourself, with us there to guide you.

Afterwards, we offer 24 x 7 x 365 Live Technical Support to answer your questions around the clock. 1crworld also offers online documentation, user manuals and other resources. Our unique online Knowledge Base encompasses over a decade of 1crworld’s experience and best practices with how-to tips, instructional guides and more to help you make the most of 1crworld’s hosted solutions.

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